Our help Desk Support service is designed to provide you reliable IT support 24 hrs day with on-call certified technicians and engineers ready to help. Relieve your IT staff of the need for someone to man a desk and telephone. The managed helped desk support system when coupled with our monitoring system can automatically create trouble tickets based on different configurable severity alerts getting you support on its way on-site or remotely before some even has a chance to pick up a phone.
We will work with your staff to resolve desktop, network, and printer problems of all types. Managed help desk support gets you the support you need with available fixed monthly and annual rates designed to help you better plan your company's annual, quarterly, and monthly budgets.
Help Desk Support Service Highlights:
- Remote management and administration
- Web-based help desk trouble ticket system
- Prioritized and categorized incidents
- Multiple severity types
- Automatic or manual generation capability
- Dispatch capability
- Problem management and trend analysis enabler
- 24x7 web access
- Operating system and software configuration
- Telephone help desk support